📄️ Analytics
Current Analytics Included:
📄️ Download conversations
About SklChat for schools and organisations...
📄️ In-Chat Workflows and Data Capture
Schools and businesses can create in-chat data capture and form filling. Capture email addresses, bookings for open days or tours (capture preferred dates from date options, contact details). You can even generate AI responses with data collected, to automate the process of collecting data and acknolwedgement of receipt, reducing workload on admin staff. Data captured can be accessed via CSV downloads, or APIs to business systems. For full details contact help@sklchat.com to discuss your needs.
📄️ Gap Analysis
Gap Analysis is a feature that helps you identify unanswered questions and outdated responses from your chatbot. By analyzing user interactions, the analytics dashboard highlights areas where your content needs improvement.
📄️ Enable Feedback (Thumbs Up / Down)
You can choose whether your chatbot collects quick feedback from users on its responses. Enabling this feature will display 👍 and 👎 icons below each chatbot response.